Terms and Conditions

The Old Chapel, Slad, Gloucestershire
Holiday Rental Agreement

1. Agreement

1.1 These terms and conditions form the basis of the agreement between you and the Landlords for the holiday rental of the Property named The Old Chapel (“the Property”).

1.2 By signing the Booking Form you agree that you are over 18 years of age and that you accept full responsibility for all payments due and for the consequences of any actions of all persons who will use the Property during your holiday. You will have deemed to have read all the Booking Conditions and agreed to be bound by them.

2. Booking

2.1 The Landlords will confirm the booking on receipt of the Booking Form and a deposit (“the Rental Deposit”) of 25% of the holiday rental fee.

2.2 Once The Landlords have confirmed the booking from you and have received the Rental Deposit then an agreement exists between us on these terms and conditions.

2.3 The Landlords will accept a provisional booking and reserve the Property for your holiday provided that we receive the Rental Deposit from you within 7 working days.

2.4 If the holiday is due to start within 8 weeks of the date of booking the total of the holiday rental fee is payable at the time of booking.

2.5 No subsequent changes may be made to any part of the Booking Form without The Landlords’ express written approval.

3. Final Payment and Breakage Deposit

3.1 The balance of the holiday rental fee less any Rental Deposit will become due 6 weeks before the start of the holiday unless otherwise agreed. The Landlords will not send you a reminder or a receipt unless you have requested one at the time of booking. If the balance is not received on time The Landlords reserves the right to cancel your booking and retain the Rental Deposit.

3.2 In addition to the Rental Deposit, you will provide the Landlords with a deposit against any breakages (“Breakages Deposit”) of £350. See 7.5 below. The Breakages Deposit, less any deductions for breakages outside normal wear and tear, will be returned by cheque or bank transfer within 21 days of the end of the holiday. This allows enough time for telephone bills to be checked.

3.3 For payments to overseas bank accounts or via Paypal, the cost of returning your deposit payment will be met by you and deducted from the payment the Landlords make.

3.4 The Landlords’ prices are fully inclusive and are not subject to VAT.

4. Cancellation

4.1 You may cancel your booking at any time provided you do so in writing to The Landlords but you will remain liable for the following amount of the holiday rental fee if the cancellation is:

  • over 90 days: £80 admin fee
  • 56-90 days: 25% of the holiday rental fee
  • 56 days or less: 100% of the holiday rental fee

The Landlords will seek to re-let the Property for all or part of the booking period and, if successfully, will refund all money paid by you less an administrative charge of £80.

4.2 In the event of cancellation, the Landlords reserve the right to re-let the Property at a discounted rate or for a shorter period, in which case they will pay the refund or a proportion of it if the Property is re-let for a shorter period, less the discount and administration charge.

4.3 The Landlords do not operate any scheme of cancellation or travel insurance and you should obtain your own
insurance cover for the holiday.

4.4 The Landlords reserves the right to cancel the booking any time in the event of circumstances beyond the reasonable control of The Landlords or if in the reasonable opinion of The Landlords it is necessary to undertake essential works at the Property. In these very unlikely circumstances The Landlords will endeavour to offer a suitable alternative holiday. If no such alternative holiday is agreed between us then The Landlords will refund in full all money received by us for the booking. The Landlords will not otherwise be liable for any loss incurred by you as a result of the cancellation.

5. Change of Booking

5.1 The Landlords will endeavour to assist you in a transfer of a booking to an alternative date at your request and an administrative charge of £40 will be made in such a case in addition to any increased rent due on the alternative dates.

5.2 Changes cannot be accepted within 4 weeks of the start date of the holiday. If a change results in a reduction in the length of the holiday it will be regarded as a cancellation.

6. Occupation of the Property

6.1 You must not use the Property for any purpose other than that of a holiday. This does not entitle you to use it as a venue for a party or social gathering; nobody other than your group is entitled to use the property or its facilities.

6.2 The number of people staying in the Property must not exceed the number agreed on the cover sheet of this agreement without prior agreement and the use of tents or sleeping in motor vehicles adjacent to the Property is not permitted.

6.3 You must not sub-let the Property to any third party.

6.4 You must not use the Property for any activity or in such a way as to cause nuisance or annoyance to The Landlords, its visitors or its neighbours.

6.5 You and your guests must comply with any reasonable regulations relating to the Property, which will be communicated to you or displayed at the Property.

7. Your Obligations

7.1 You agree to treat the Property and its contents with care and respect. You will not alter the Property in any way and will keep the Property and its contents in the same condition and repair as on your arrival at the Property and to pay to The Landlords upon written demand any costs incurred in making good any loss or damage to the Property or its contents caused by your action or omission or that of any guest or animal accompanying you.

7.2 One well-behaved dog is permitted at a property if expressly agreed in writing by the Landlords and if a pet fee has been paid. The dog must be at least one year old and well-behaved, it must be treated with topical flea repellent 3 days prior to arrival, you must keep your pet downstairs at all times and off the furniture. You must keep your pet under proper control at all times, never leave it in the property alone, and clear up any waste carefully in the grounds. A charge of £25 per week or short break is made for each pet (guide dogs or hearing dogs are free).

7.3 You have the right to uninterrupted enjoyment of the Property but you must allow anyone authorised by The Landlords to enter the Property during the holiday for cleaning, gardening, maintenance checks or repairs. The Landlords will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.

7.4 You must ensure that the Property is left in a clean and tidy condition on your departure at the end of your holiday. At minimum you should ensure dishes are washed and put away, and that all waste is correctly put into designated bins according to the specific instructions. A cleaning charge is included in the rental, but the Landlords may make an additional charge for any exceptional cleaning if this is considered necessary.

7.5 If you damage or lose any of the Landlords’ property, you will notify them by the end of your holiday by email or phone. At the end of the holiday, the Landlords will note any losses, breakages or damage which have been sustained. The Landlords will then return your Breakages Deposit, less any sums due for reparation of loss or damage to the Property or its contents, or for exceptional cleaning, should the Landlords deem this necessary.

7.6 Satellite TV is included in the rental, but you are not authorised to order additional channels or premium programmes.
7.7 A landline telephone is included in the Property and unlimited calls to UK landlines of up to 59 minutes are permitted during evenings and on weekends. Calls to mobile phones, international calls and all premium calls are chargeable, and you should keep an honest account of any calls made and leave honest payment for these at 25p a minute.

7.8 Normal use of electricity, central heating and hot water is included in the price.

7.9 Normal use of broadband internet is included in the price.

7.10 A bag of firewood and a quantity of kindling is included in the price. If you require more firewood, you may ask our property manager and extra bags will be charged at £10. Payment can be with cash or card. Guests may also buy their own seasoned logs, but you will not burn scavenged wood in the wood-burning stove as this can cause damage.

7.11 Clean bed linen and towels will be provided and are included in the price. If you stay for more than 7 days these will be changed and the property cleaned on the Friday unless otherwise agreed. 

8. The Landlords’ Right to Refuse/Terminate

8.1 The Landlords reserve the right to refuse any booking.

8.2 The Landlords reserve the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary by The Landlords as a result of your behaviour or that of your guests or any other material breach by you of the terms of this Agreement.

9. Arrival and Departure

9.1 The holiday rental period begins at 4.00pm on the first day of the booking period and ends at 10.00am on the day of departure, unless otherwise agreed in writing (we are happy to extend checkout if no further guests are arriving that day). If your stay extends beyond this period without approval you may be subject to a charge for additional rent.

10. Description and Facilities

10.1 The Landlords will endeavour to inform you at the time of booking of any changes to the brochure or web site description of the Property or of any events which may be taking place at its site near the Property during your holiday. The Landlords does not accept any liability for any works or activity of any sort occurring on its premises adjoining or neighbouring the Property.

11. Tenancy

11.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and The Landlords. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.

12. Complaint

12.1 If you have any cause for complaint during your holiday at the Property please notify The Landlords who will make all reasonable efforts to assist and resolve the issue. The Landlords will not normally make any refund or recompense in respect of a complaint made after departure if the complaint was not made known to us during the holiday rental period.

13 Lost Property and Public Liability

13.1 The Landlords shall not be responsible for loss or damage to any of your belongings or for death or any injuries sustained by you or any of your guests. The Property is set on a steep slope and the garden contains drystone walls and graves. Guests, especially with children, should take particular care not to injure themselves. Whilst the Landlords have public liability insurance for the house and main garden, there is no cover for accidents occurring in the grayeyard area – so access to this part of the grounds is entirely at your own risk. Use of the trampoline is entirely at your own risk, and there are specific safety instructions which must be followed (found in the house note file), not least that children should be supervised at all times.

14. Data Protection
All personal data provided to The Landlords will be held and processed in accordance with the requirements of the 1998 Data Protection Act. We will keep your personal data safe and secure.

We will not share it with other organisations without your knowledge and consent, unless required by law to do so.