Terms and Conditions

The Old Chapel, Slad, Gloucestershire
Holiday Rental Agreement

If we cannot fulfill the booking due to any government requirement meaning we are unable to open (national/local lockdown) we will refund you in full. 

Guest cancellation 8 weeks or more
If you cancel for any reason 56 days or more before your arrival date we will refund you in full.

Guest cancellation 8-4 weeks
If you cancel for any reason between 56 and 28 days of your arrival date we will provide a credit note for a future booking. Or if you cancel we will retain your deposit. We will re-advertise the property and if successfully re-let we will refund your deposit (less any discount applied to the new booking). 

Guest cancellation under 4 weeks
If you cancel for any reason less than 28 days of your arrival date we will retain your payments. We will re-advertise the property and if successfully re-let we will refund your payment (less any discount applied to the new booking). 

Guest cancellation due to Covid test
If you develop, or a member of your party develops, symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances. Please contact the owners who will seek to find alternative arrangements for your stay.

If you need to cancel because one of your party tests positive for Covid-19, our normal cancellation policy applies.

Guest cancellation due to number in party
If the property is allowed to open, but your party size needs to reduce due to Government requirements on the number of guests who can mix together, this does not entitle you to a deposit refund, as your booking can still go ahead with reduced numbers. The refund policy above applies. 

During your stay
If you develop or a member of your party develops symptoms during your stay and a test confirms infection you must let the owners know immediately and return home by private transport if you can do so safely.

If you are unwell and unable to return home, you will be expected to pay any additional rental and cleaning costs incurred for an extended stay - but this will only be possible if there is no subsequent booking. 

1. Agreement
1.1 These terms and conditions form the basis of the agreement between you and the Landlords for the holiday rental of the Property named The Old Chapel (“the Property”).

1.2 By signing the Booking Form you agree that you are over 18 years of age and that you accept full responsibility for all payments due and for the consequences of any actions of all persons who will use the Property during your holiday. You will have deemed to have read all the Booking Conditions and agreed to be bound by them.

2. Booking
2.1 The Landlords will confirm the booking on receipt of the Booking Form and a deposit (“the Rental Deposit”) of 25% of the holiday rental fee.

2.2 Once The Landlords have confirmed the booking from you and have received the Rental Deposit then an agreement exists between us on these terms and conditions.

2.3 The Landlords will accept a provisional booking and reserve the Property for your holiday provided that we receive the Rental Deposit from you within 7 working days.

2.4 If the holiday is due to start within 8 weeks of the date of booking the total of the holiday rental fee is payable at the time of booking.

2.5 No subsequent changes may be made to any part of the Booking Form without The Landlords’ express written approval.

3. Final Payment and Breakage Deposit
3.1 The balance of the holiday rental fee less any Rental Deposit will become due 6 weeks before the start of the holiday unless otherwise agreed. The Landlords will not send you a reminder or a receipt unless you have requested one at the time of booking. If the balance is not received on time The Landlords reserves the right to cancel your booking and retain the Rental Deposit.

3.2 In addition to the Rental Deposit, you will authorise the Landlords to hold a 'pre-authorisation deposit against any breakages on your payment card of £500. See 7.5 below. This Breakages Deposit, less any deductions for breakages outside normal wear and tear, will only be drawn upon for loss or damage following notification to the guests.

3.3 For payments to overseas bank accounts or via Paypal, the cost of returning your deposit payment will be met by you and deducted from the payment the Landlords make.

3.4 The Landlords’ prices are fully inclusive and are not subject to VAT.

4. Cancellation
4.1 You may cancel your booking at any time provided you do so in writing to The Landlords but you will remain liable for the following amount of the holiday rental fee if the cancellation is:

  • over 56 days: £80 admin fee
  • 56-28 days: 25% of the holiday rental fee
  • 28 days or less: 100% of the holiday rental fee

The Landlords will seek to re-let the Property for all or part of the booking period and if successful will refund all money paid by you less an administrative charge of £80.

4.2 In the event of cancellation, the Landlords reserve the right to re-let the Property at a discounted rate or for a shorter period, in which case they will pay the refund or a proportion of it if the Property is re-let for a shorter period, less the discount and administration charge.

4.3 The Landlords do not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for the holiday.

4.4 The Landlords reserves the right to cancel the booking any time in the event of circumstances beyond the reasonable control of The Landlords or if in the reasonable opinion of The Landlords it is necessary to undertake essential works at the Property or to comply with any legal requirement. In these unlikely circumstances The Landlords will refund in full all money received for the booking. The Landlords will not otherwise be liable for any loss incurred by you as a result of the cancellation.

5. Change of Booking
5.1 The Landlords will endeavour to assist you in a transfer of a booking to an alternative date at your request.

5.2 Changes cannot be accepted within 8 weeks of the start date of the holiday unless due to Covid regulations, in which case the above policy applies. If a change results in a reduction in the length of the holiday it will be regarded as a cancellation.

6. Occupation of the Property
6.1 You must not use the Property for any purpose other than that of a holiday. This does not entitle you to use it as a venue for a party or social gathering; nobody other than your booked group is entitled to use the property or its facilities.

6.2 The number of people staying in the Property must not exceed the number agreed on the cover sheet of this agreement without prior agreement and the use of tents or sleeping in motor vehicles adjacent to the Property is not permitted.

6.3 You must not sub-let the Property to any third party.

6.4 You must not use the Property for any activity or in such a way as to cause nuisance or annoyance to The Landlords, its visitors or its neighbours.

6.5 You and your guests must comply with any reasonable regulations relating to the Property, which will be communicated to you or displayed at the Property.

7. Your Obligations
7.1 You agree to treat the Property and its contents with care and respect. You will not alter the Property in any way and will keep the Property and its contents in the same condition and repair as on your arrival at the Property and to pay to The Landlords upon written demand any costs incurred in making good any loss or damage to the Property or its contents caused by your action or omission or that of any guest or animal accompanying you.

7.2 One well-behaved dog is permitted at a property if expressly agreed in writing by the Landlords and if a pet fee has been paid. The dog must be at least one year old, it must be free of parasites and treated with a topical flea repellent three days prior to arrival.  You must keep your pet downstairs at all times and off the furniture, and you must bring a dog bed or basket for it to sleep in.  You must keep your pet under proper control at all times, never leave it in the property or garden alone, stop it producing excessive noise at a level that disturbs neighbours.  You must clear up dog waste carefully on the property’s grounds without delay.  Any dog hair found on furnishings, carpets or beds may incur extra cleaning fees.  If your pet causes any damage, the cost of repair or replacement may be deducted from the breakages deposit.

A charge of £25 per week or short break is made for each pet (guide dogs or hearing dogs are free).  The Landlords assume no responsibility for illness or injury that may incur to pets or humans while on the premises. 

7.3 You have the right to uninterrupted enjoyment of the Property but you must allow anyone authorised by The Landlords to enter the Property during the holiday for cleaning, gardening, maintenance checks or repairs. The Landlords will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.

7.4 You must ensure that the Property is left in a clean and tidy condition on your departure at the end of your holiday. At minimum, you should ensure dishes are washed and put away in the correct drawers, and that all waste is correctly put into designated bins according to the specific instructions. A cleaning charge is included in the rental, but the Landlords may make an additional charge for any exceptional cleaning if this is considered necessary.

7.5 If you damage or lose any of the Landlords’ property, you will notify them by the end of your holiday by email or phone. At the end of the holiday, the Landlords will note any losses, breakages or damage which have been sustained. The Landlords will then deduct any sums due from the 'pre-auth' on your payment card for reparation of loss or damage to the Property or its contents, or for exceptional cleaning, should the Landlords deem this necessary. If the cost of the loss or damage is greater than the £500 pre-auth limit, the guests agree to pay for any excess in full upon demand. 

7.6 Satellite TV and use of Netflix and Prime free content is included in the rental, but you are not authorised to order additional channels or premium programmes except on your own accounts.

7.7 Normal use of electricity, central heating and hot water is included in the price.

7.8 Unlimited use of broadband internet is included in the price.

7.9 A bag of firewood and a quantity of kindling is included in the price. If you require more firewood, you may ask our property manager and extra bags will be charged at £10. Payment can be with cash or card. Guests may also buy their own seasoned logs, but you will not burn scavenged wood in the wood-burning stove as this can cause damage.

7.10 Clean bed linen and towels will be provided and are included in the price. If you stay for more than 7 days these will be changed and the property cleaned on Friday unless otherwise agreed. Cleaning is included in the price. 

8. The Landlords’ Right to Refuse/Terminate
8.1 The Landlords reserve the right to refuse any booking.

8.2 The Landlords reserve the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary by The Landlords as a result of your behaviour or that of your guests or any other material breach by you of the terms of this Agreement.

9. Arrival and Departure
9.1 The holiday rental period begins at 3.00pm on the first day of the booking period and ends at 10.00am on the day of departure, unless otherwise agreed in writing. If your stay extends beyond this period without approval you may be subject to a charge for additional rent.

10. Description and Facilities
10.1 The Landlords will endeavour to inform you at the time of booking of any changes to the brochure or web site description of the Property or of any events which may be taking place at its site near the Property during your holiday. The Landlords does not accept any liability for any works or activity of any sort occurring on its premises adjoining or neighbouring the Property.

11. Tenancy
11.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and The Landlords. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.

12. Complaint
12.1 If you have any cause for complaint during your holiday at the Property please notify The Landlords who will make all reasonable efforts to assist and resolve the issue. The Landlords will not normally make any refund or recompense in respect of a complaint made after departure if the complaint was not made known to us during the holiday rental period.

13 Lost Property and Public Liability
13.1 The Landlords shall not be responsible for loss or damage to any of your belongings or for death or any injuries sustained by you or any of your guests. The Property is set on a steep slope and the garden contains drystone walls and churchyard graves. Guests, especially with children, should take particular care not to injure themselves. Whilst the Landlords have public liability insurance for the house and main garden, there is no cover for accidents occurring in the grayeyard area – so access to this part of the grounds is entirely at your own risk.

Use of the trampoline is entirely at your own risk, and there are specific safety instructions which must be followed, not least that children should be supervised by an adult at all times. Children age 5 and under should not be permitted on a trampoline. Never allow more than 1 person to jump at a time. Do not permit stunts such as somersaults or flips. Do not use the trampoline if the perimeter netting is damaged – please report to the Landlords as soon as possible.

14. Data Protection 

All personal data provided to The Landlords will be held and processed in accordance with the requirements of the 2018 GDPR legislation.

Information can be collected in the following ways:

  • If you contact us via our enquiry form.
  • If you sign up to our mailing list.
  • If you make an online booking.

Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone merely visits one of our web pages. This uses the Google Analytics service (see below), and it involves the use of cookies (see https://www.oldchapelslad.co.uk/cookies).

What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.

The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.

How is your data used?
When you contact us, make a booking or sign up for our newsletter, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing. The data is collected and the statistics are compiled using the Google Analytics service. Click for general information about how Google's services impact your privacy, or click for the Google Analytics privacy policy.

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.

Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

Your consent
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email:  or telephone on [phone].

How you can access and update your information
The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: oldchapelslad@gmail.com, or write to us at: 16 Dundonald Road, London NW10 3HR. We will promptly correct any information found to be incorrect.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address];
  • If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On.

Your right to be forgotten
Data will only be stored for as long as it is needed. Unnecessary data will be erased.

The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Payment security
We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use PayPal, which is a secure online payment gateway to process credit card payments and debit card payments on our behalf.

Breach notification
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.

Links to other websites
Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

Users under 18 years of age
Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.